Delivery and Returns
We use reputable courier services for delivery of large items and Royal Mail for delivery of small items. Delivery of in stock items available for online purchase typically takes 2-5 working days.
Where a large machine is concerned, we will contact you direct to discuss a convenient delivery date and time.
Items sent via courier will require a signature on delivery. The courier will attempt delivery up to a maximum of two times, after which the package will be returned to the courier's local depot.
Our delivery prices are calculated on the total order value:
|Total Order Value (excl. VAT)||Delivery Charge (excl. VAT)
|£ 0.00 to £ 29.99||£ 5.00|
|£ 30.00 to £ 74.99||£ 10.00|
|£ 75.00 to £ 149.99||£ 15.00|
|£ 150.00 to £ 349.99||£ 20.00|
|£ 350.00 +||£ 25.00|
Delivery charges apply to UK Mainland only and exclude VAT. If you are outisde of the UK, additional delivery charges may apply. Please Contact Us for further details.
Returns Policy (Online Purchases Only)
You may return any unopened item within 14 days of receipt, to receive a full refund (excluding the original delivery charges). We will refund your account once we have received the unopened item.
Return delivery charges are your responsibility, unless we have sent a faulty or incorrect item.
Unfortunately, we cannot refund or exchange any item that has been opened, unless the item is faulty.
Under all circumstances, you must contact us before returning an item. You can do this by calling us on 01949 861615 or by emailing email@example.com. Please do not return any item without first contacting us, as your refund or exchange will be significantly delayed. We reserve the right to refuse a returned item that has not followed this returns procedure.
Once we have authorised a return, please ensure you securely package the item and include the original invoice. If the original invoice is not available, please clearly detail your invoice number, name and full address.
Returns Policy (Farm Machinery and Mowers Only)
Please contact firstname.lastname@example.org for information on our Returns Policy for Farm Machinery and Mowers.